Projects/Robotics/Humanoid Service Robot
Case Study

Humanoid Service Robot

A friendly face for every visitor.

A Persian-speaking service robot that recognizes customers, understands emotions, reads text and answers questions in bank branches and public spaces.

Industry
Banking & Customer Service
Status
TBD
Timeline
TBD
Humanoid Service Robot
SERVICE WITH
A PERSONALITY
01 / The Problem

Front-desk service doesn't scale.

Branches and service centres face long queues for simple questions, while staff time is spent on repetitive guidance instead of higher-value service.

Long waits for simple requests
Repetitive questions for staff
Little insight into customer experience
Limited service outside peak staffing
Instant help at the door
Instant help
at the door
02 / Our Solution

Conversational AI with a physical presence.

The robot detects and recognizes customers, analyzes their emotions, talks naturally in Persian, reads Persian and English text and answers financial questions. It moves freely while avoiding obstacles and is managed centrally.

Technical details
Perception
Perception
Customer detection, recognition and emotion analysis
Conversation
Conversation
Persian dialogue, voice assistance and financial chatbot
Mobility & Management
Mobility & Management
Obstacle-aware movement and central management
03 / System Architecture

From greeting to answer.

Combining vision, speech and a central backend.

Vision
(Faces & emotions)
Speech & NLP
(Persian conversation)
Knowledge
(Financial chatbot)
Central System
(Fleet management)
04 / Technical Details

What the robot does.

Perception & interaction
  • Customer detection and recognition
  • Customer emotion analysis
  • Conversational Persian interaction
  • Persian / English text reading
  • Voice assistance
  • Financial chatbot
Mobility & management
  • Multidirectional movement
  • Obstacle detection and collision avoidance
  • Central management system
05 / Results

Capabilities.

2
Languages read (Persian & English)
06 / The Team

The people behind it.

A multidisciplinary team of engineers, researchers and domain experts.

Avatar
TBD
TBD
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TBD
TBD
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TBD
TBD
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07 / Gallery

More from this project.

Visuals of the system and its components.

Robot 3D render
Robot in an office
Interaction with a visitor
08 / What's Next

Scaling for broader impact.

We are preparing deployments in branches and extending the robot's services beyond banking.

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